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Read This Guide and You’ll Discover:

The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.

The common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.

Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.

How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.

21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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Our Clients
Hear What Our Customers Have To Say

We’ve been working with AGC for a number of years now, and it has been a great fit for our nonprofit organization. Mark and his friendly team have helped us troubleshoot IT issues and provide valuable insight into upgrading technology, cybersecurity and thinking through tech options that will...

Gretchen Boulka

Paramount Center for the Arts

Gabrielson Law Offices, Ltd. has used Greg Kremer for our IT support for years, both in an individual capacity and after he joined AGC Agency. Since then, Greg and others at AGC Agency have consistently provided prompt attention to just about any technology-related issues that we encounter,... Gabrielson Law Offices, Ltd. has used Greg Kremer for our IT support for years, both in an individual capacity and after he joined AGC Agency. Since then, Greg and others at AGC Agency have consistently provided prompt attention to just about any technology-related issues that we encounter, either via remote log-in or in-person service. If it is not a pressing concern, they have also been willing to work outside of normal business hours so that our work is not interrupted. Everyone we've worked with through AGC Agency has been friendly and able to describe problems and their solutions in a manner that even a layperson can understand. We trust AGC Agency to handle any problems that come up so we can focus on our legal practice.

Jim Gabrielson

Gabrielson Law

From start to finish, when installing our new server, your attention to detail, the swiftness in responding to our needs and your ability to address the many challenges we posed to you and your company have made a positive significant difference. The new server has drastically increased our efficiency and speeds and makes many of our daily tasks run much smoother. Your guidance and support have been invaluable thus far.

Working with you and your company has been a great experience. The professionalism, technical expertise, and customer service excellence you've shown have reinforced our decision to choose AGC Agency as our "IT guys". We are confident in your abilities and look forward to continuing our partnership.

Joe Kounkel

Hoglund Transportation

AGC is a fantastic asset for DJ Bitzan Jewelers. As our technology needs have changed, AGC is often a step ahead -- advising and deploying solutions for reliable systems that meet the demands of a busy retail environment. Mark and his staff are friendly, knowledgeable, flexible and extremely... AGC is a fantastic asset for DJ Bitzan Jewelers. As our technology needs have changed, AGC is often a step ahead -- advising and deploying solutions for reliable systems that meet the demands of a busy retail environment. Mark and his staff are friendly, knowledgeable, flexible and extremely responsive. It gives me peace of mind to have a partner like AGC.

Chris Thoemke

DJ Bitzan Jewelers

AGC Agency’s professionalism, attention to detail, and personalized service have exceeded our expectations. We wholeheartedly recommend their services to any business seeking reliable IT solutions. Thank you, AGC Agency, and a special shout-out to Kris Crandall for being our trusted partner in... AGC Agency’s professionalism, attention to detail, and personalized service have exceeded our expectations. We wholeheartedly recommend their services to any business seeking reliable IT solutions. Thank you, AGC Agency, and a special shout-out to Kris Crandall for being our trusted partner in technology!

Rudy Brambrink

Royal Renovations

We’ve been really fortunate to work with Kris Crandall at AGC Agency to provide solutions for our IT solutions needs throughout the growth of our company. From solutioning issues with existing infrastructure to planning for an efficient network at a new location, Kris has been very reliable,... We’ve been really fortunate to work with Kris Crandall at AGC Agency to provide solutions for our IT solutions needs throughout the growth of our company. From solutioning issues with existing infrastructure to planning for an efficient network at a new location, Kris has been very reliable, professional, and enjoyable to work with. His expertise has let us keep more focus on running our business without IT issues. Cheers Kris!

Justin Walsh

OMNI Brewing